When you shop with Erossimo we want you to be completely happy with your purchase. If for any reason you change your mind and want to alter the size or colour, select a different product, or cancel your order completely you can do so at any time up to when your products are despatched from our distribution centre. If you do decide to cancel before despatch you will receive a full refund of any payment made.
Once we have despatched your order we want you to have time to inspect your products and be happy with your selection. If you are not happy with your products for any reason please contact our Customer Services Department within 7 days of receiving your order and you can exchange your item or request a full refund. Please note that you will be responsible for the cost of returning unwanted products to us and we strongly recommend that you use a recorded delivery service as we cannot process a until the products are received by us.
Due to obvious health and hygiene restrictions we are limited to what we can and cannot accept with regard to the return of intimate items of lingerie and clothing. Therefore we recommend that if you try any clothing on and its not quite right or its not what you expected, providing you return the item in the condition you received it, in the original packaging, with all tags and security seals still in place and the item is not soiled or damaged we will refund or exchange the item for you. If an item is returned and found to have been overly handled and not in the pristine condition in which it was sent then we are unable to offer an exchange or refund and the item will be returned to you at your expense.
Step 1: Contact Customer Services (as soon as you can please) by email or telephone quoting your name, order reference number and reason for the return. Our team will then provide you with the return address details, which can also be found printed on the packing slip that will have been sent with your parcel.
Step 2: Simply send the package back to Erossimo within 7 days making sure that you enclose a covering letter detailing your name, address, telephone number, order reference and reason for the return; thats it, nice and simple!
To qualify for our 7 day money back guarantee:
If we suspect that products have been used or any of the above conditions are not met then we reserve the right to return the goods to you at your expense.
Unless marked specifically as a 'no warranty' item all products purchased from Erossimo carry a manufacturer's warranty. This generally covers a 30 day period after delivery, but may vary where shown on certain items. Warranty items are subject to inspection, and all items must be returned to our Distribution Centre. There are occasions when items need to be returned to the manufacturer for further examination. In this scenario, the refund or exchange may take longer to process than our standard terms but we promise to keep in touch and advise you if this is the case.
Step 1: If your product is defective, please contact Customer Services (as soon as you can please) by e-mail or telephone quoting your name, order reference number and the nature of the defect or fault. Our team will then provide you with the FREEPOST return address details.
Step 2: Simply return your product in its original box with all manuals, accessories and a covering letter detailing your name, address, telephone number, order reference and reason for the return to Erossimo within 7 days; thats it, nice and simple!
To qualify for our 30 day warranty guarantee:
We have tried to make our Cancellation & Returns Policy as simple and straightforward as possible, but if you do have any further queries then please contact our Customer Services Department.
"Your statutory rights remain unaffected"