0845 591 3865 info@erossimo.co.uk
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International Delivery Information & Costs

All products on the Erossimo website are shipped from our UK-based distribution centre by recorded delivery. To ensure a fully discreet service and your personal confidentiality all products are packaged in an unmarked, plain brown box with absolutely no indication as to the contents. Please note: all of our published prices are fully inclusive of UK Tax.

Order Despatch

Subject to the items ordered being in stock, we will endeavour to despatch all orders within one working day of cleared payment. Please note: We do not ship on bank holidays. If an item is out of stock we may ship the order part-complete and forward the missing items as soon as they become available, no additional delivery costs will be levied to the customer. You will of course be kept fully informed as to the status of your order.

  • Goods are dispatched by Royal Mail Airsure Recorded Delivery if the parcel weighs less than 2kg
  • For parcels over 2kg goods are sent via Parcel Force International Shipping

All Overseas Destinations

Erossimo now delivers to nearly fifty countries throughout the World and offers the most competitive shipping rates available including the following fantastic deals:

  • Overseas shipping from as little as £10.00
  • Free Delivery to the 10 selected * European destinations below for all orders of £95.00 or more!
  • An unconditional £10.00 discount for the remaining 36 overseas destinations below for all orders of £95.00 or more!
Overseas
Delivery Costs
Weight
up to 2kg
Surcharge
over 2kg
Austria * £10.00 £0.00
Belgium * £10.00 £0.00
Denmark * £10.00 £0.00
France * £10.00 £0.00
Germany * £10.00 £0.00
Ireland * £10.00 £0.00
Lithuania * £10.00 £0.00
Luxembourg £10.00 £0.00
Monaco * £10.00 £0.00
Netherlands * £10.00 £0.00
Estonia £12.50 £2.50
Italy £12.50 £2.50
Sweden £12.50 £5.00
Liechenstein £12.50 £7.50
Portugal £12.50 £7.50
Spain £12.50 £7.50
Finland £12.50 £10.00
Switzerland £12.50 £10.00
Corsica £12.50 £15.00
Greece £12.50 £15.00
Czech Republic £12.50 £17.50
Hungary £12.50 £17.50
Norway £12.50 £17.50
Poland £12.50 £17.50
Slovakia £12.50 £17.50
Slovenia £12.50 £17.50
Latvia £12.50 £27.50
Madeira £12.50 £32.50
Azores £12.50 £37.50
Balearic Islands £12.50 £37.50

Overseas
Delivery Costs
Weight
up to 2kg
Surcharge
2kg to 3kg
Surcharge
3kg to 5kg

Surcharge
5kg to 7kg

Surcharge
7kg to 9kg
Surcharge
over 9kg
Bulgaria £12.50 £12.50 £17.50 £22.50 £25.00 £27.50
Cyprus £12.50 £12.50 £17.50 £22.50 £25.00 £27.50
Gibralta £12.50 £12.50 £17.50 £22.50 £25.00 £27.50
Malta £12.50 £12.50 £17.50 £22.50 £25.00 £27.50
Romania £12.50 £12.50 £17.50 £22.50 £25.00 £27.50

Overseas
Delivery Costs
Weight
up to 2kg
Surcharge
2kg to 4kg
Surcharge
4kg to 6kg

Surcharge
6kg to 8kg

Surcharge
8kg to 10kg
Surcharge
10 to 12kg
Andorra £12.50 £12.50 £25.00 £37.50 £50.00 £62.50
Canary Islands £12.50 £12.50 £25.00 £37.50 £50.00 £62.50
Faraoe Islands £12.50 £12.50 £25.00 £37.50 £50.00 £62.50
Greenland £12.50 £12.50 £25.00 £37.50 £50.00 £62.50
Iceland £12.50 £12.50 £25.00 £37.50 £50.00 £62.50
San Marino £12.50 £12.50 £25.00 £37.50 £50.00 £62.50

Overseas
Delivery Costs
Weight
up to 1kg
Surcharge
1kg to 2kg
Surcharge
2kg to 5kg
Surcharge
5kg to 7kg

Surcharge
7kg to 9kg

Surcharge
over 9kg
United States £12.50 £12.50 £17.50 £20.00 £25.00 £30.00
Canada £12.50 £12.50 £17.50 £20.00 £25.00 £30.00
Falkland Islands £12.50 £12.50 £17.50 £20.00 £25.00 £30.00

Overseas
Delivery
Costs
Weight
up to
1kg
Surcharge
1kg to
2kg
Surcharge
2kg to
3kg
Surcharge
3kg to
5kg
Surcharge
5kg to
7kg
Surcharge
7kg to
9kg
Surcharge
over
9kg
Australia £12.50 £12.50 £27.50 £37.50 £47.50 £52.50 £57.50
New Zealand £12.50 £12.50 £27.50 £37.50 £47.50 £52.50 £57.50

Please Note: If your country is not listed above, we do not currently offer a service to that destination.

Order Tracking

We imagine you would like to be kept up to date about when to expect your new purchases. That's why, when provided with an email address, we automatically send a confirmation email once your order has been placed. When you have received this email you can log in to your account and track your order and also view any previous order history. The order status will be defined as:

  • Order Pending - this means your order has been received by Erossimo and is now in a queue waiting to be processed
  • Order Processing - this means your order is now being dealt with and will be despatched; usually within one working day
  • Order Despatched - this means your order has left our warehouse and is on its way to you by recorded delivery. Depending on the contracted carrier, you may receive a separate email from us that will detail how to track your order when it has left our warehouse
  • Order Cancelled - this means your order has been cancelled; either by you or by Erossimo

You will usually receive your parcel within 7 days of reaching the 'Order Despatched' status, but please allow up to 14 days before contacting Customer Services if you are experiencing a delay.

Lost Parcels

On very rare occasions your delivery may unfortunately fail to turn up. All parcels are dispatched fully insured so there is no need to worry should this occur. Our Customer Services team will look after the claim procedure on your behalf and you will receive full compensation. There is however a procedure which must be completed for the claim to be processed and this usually takes about 4 to 6 weeks to complete.

Claims Procedure

  1. We complete a claim form and include proof of posting and the value of the missing goods to the courier.
  2. The courier will then process the claim and contact you by post in order for you to sign a simple form to confirm that the goods have not been delivered.
  3. The claim is then agreed by the courier once the signed form has been returned.
  4. We receive compensation from the courier and in turn issue you with a full refund or replacement product. If you opt for a full refund, it will be done through the same payment option as used for the original purchase.

Please Note: Erossimo cannot process any refunds whatsoever until the courier has agreed the claim.

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