0845 591 3865 info@erossimo.co.uk
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UK Delivery Information & Costs

All products on the Erossimo website are shipped from our UK-based distribution centre by recorded delivery. To ensure a fully discreet service and your personal confidentiality all products are packaged in an unmarked, plain brown box with absolutely no indication as to the contents. Please note: All of our published prices are fully inclusive of VAT.

Order Despatch

Subject to the items ordered being in stock, we will endeavour to despatch all orders within one working day of cleared payment. Please note: We do not ship on bank holidays. If an item is out of stock we may ship the order part-complete and forward the missing items as soon as they become available, no additional delivery costs will be levied to the customer. You will of course be kept fully informed as to the status of your order.

Delivery Services

Erossimo use Royal Mail for most packages and Parcel Force for the larger or heavier items.

Royal Mail: If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel will be returned to us; in which case we reserve the right to charge an additional delivery fee for the return service.

Parcel Force: If you are not in when your parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel will be returned to us; in which case we reserve the right to charge an additional delivery fee for the return service.

BFPO (British Forces Post Office): Goods are dispatched by Royal Mail Recorded Delivery. All BFPO parcels are delivered to a central office in London and then distributed overseas by the British Forces Post Office.

Delivery Costs

Erossimo continues to offer the most competitive delivery rates available with Free Delivery in the United Kingdom and BFPO for all orders of just £35.00 or more!

For guaranteed confirmation of delivery rates and no nasty surprises during Checkout, please simply use our unique Shipping Calculator when you have products in your basket. No personal information required whatsoever!

Delivery Costs

Order Value
up to £34.99

Order Value
over £35.00

United Kingdom £3.50 FREE
British Forces PO £3.50 FREE

 

Order Tracking

We imagine you would like to be kept up to date about when to expect your new purchases. That's why, when provided with an email address, we automatically send a confirmation email once your order has been placed. When you have received this email you can log in to your account and track your order and also view any previous order history. The order status will be defined as:

  • Order Pending - this means your order has been received by Erossimo and is now in a queue waiting to be processed
  • Order Processing - this means your order is now being dealt with and will be despatched; usually within one working day
  • Order Despatched - this means your order has left our warehouse and is on its way to you by recorded delivery. Depending on the contracted carrier, you may receive a separate email from us that will detail how to track your order when it has left our warehouse
  • Order Cancelled - this means your order has been cancelled; either by you or by Erossimo

You will usually receive your parcel within 1 to 3 days after leaving our distribution centre, if however your order does not arrive within 7 days of reaching the 'Order Despatched' status, please contact Customer Services by email or phone and we will investigate the order further.

Lost Parcels

On very rare occasions your delivery may unfortunately fail to turn up. All parcels are dispatched fully insured so there is no need to worry should this occur. Our Customer Services team will look after the claim procedure on your behalf and you will receive full compensation. There is however a procedure which must be completed for the claim to be processed and this usually takes about 4 to 6 weeks to complete.

Claims Procedure

  1. We complete a claim form and include proof of posting and the value of the missing goods to the courier.
  2. The courier will then process the claim and contact you by post in order for you to sign a simple form to confirm that the goods have not been delivered.
  3. The claim is then agreed by the courier once the signed form has been returned.
  4. We receive compensation from the courier and in turn issue you with a full refund or replacement product. If you opt for a full refund, it will be done through the same payment option as used for the original purchase.

Please Note: Erossimo cannot process any refunds whatsoever until the courier has agreed the claim.

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